Frequently Asked Questions
Everything you need to know about your PERGOLUX experience.
What is the typical shipping time for a PERGOLUX order?
Most orders are processed within 1-2 business days. Shipping times vary by location but generally range from 5 to 10 business days for standard delivery.
Do you offer professional installation services?
While our products are designed for DIY assembly with comprehensive manuals, we can recommend certified third-party installers in your local area upon request.
What is your return policy?
We offer a 30-day return window for items in their original packaging. Please note that return shipping costs and a restocking fee may apply.
Are PERGOLUX products covered by a warranty?
Yes, all our pergolas and accessories come with a limited manufacturer's warranty covering defects in materials and workmanship for up to 5 years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm.
How do I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery progress in real-time.